Parker Drive Medical Centre & Manor Medical Centre

The practice is working towards Advanced Access which will help improve waiting times, provide a better service and make good use of the doctors' and nurses' time. We operate an appointment system based on 10-minute consultations.

Routine appointments may be made in person or by telephone up to four weeks in advance. Telephone Triage is also available (see above)

Please inform reception when making an appointment if you think you will require longer than a 10-minute appointment.

If you are unable to keep your appointment please cancel so that another patient may use it.

If you need to be seen urgently the receptionist will advise you.

You will be registered with one doctor; however, you are free to see the doctor of your choice within the practice as long as you are prepared to wait if his / her appointments are full.
We would advise you to consult the same doctor whenever possible.

Please make one appointment for each person wishing to be seen.

If you are disabled (or accompanying a disabled person) with particular needs, please inform the receptionist when you make your appointment.

Please inform us if you are hard of hearing.

CHILDREN

We appreciate that children are naturally noisy and restless. However, for the sake of sick and elderly people, we would ask you to minimise noise by, for example, reading to them or bringing a suitable toy.

HOW DO I...
OBTAIN A HOME VISIT?

Please ask for home visits only if the patient is too ill to be brought to the surgery. Telephone before 10.30am, giving the full name, address and telephone number of the patient and some details of their condition so that the doctor can assess the priority/urgency of the visits. The doctor is likely to ring you back to assess the situation further and to see if a home visit is required.

Visits are usually done after morning surgery and, depending on priority, there may be a delay before being seen. If you feel the patient is too ill to wait, please inform the receptionist.